“Having never been exposed to the use of Scribes in the ED, my nursing and physician staff were rather leery at the startup of ScribeConnect service. Are they professional? What about patient confidentiality? Will they really help, or slow us down? What’s their training? Where do they stand? I don’t think Doctor X will ever use them! Etc, etc.
Well, within one week, we were sold! Every single question or concern was answered, the transition was smooth, the chief scribe that ScribeConnect assigned to us was amazing! Our primary scribe has become an integral part of our team at Crossroads, and every single doctor now asks “When does my scribe get here today?!”
Do we need a scribe every hour of every day? No. But we don’t need all my nurses every hour of every day! The key is that during our peaks, our spikes, our critical patients, our multiple traumas, my doctors can focus on patient care, the scribes focus on documentation, and both patients and providers are more satisfied!”