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Scribe Connect – Medical Scribe Services for All Clinical Settings Contact Us

ABOUT SCRIBECONNECT

How long have you been providing Scribe services?

Our team has been involved with, or directly providing, scribe services since 2005. ScribeConnect was organized in 2012 in response to the growing nationwide demand for quality scribe services that accurately and efficiently meet the clerical and administrative needs of physicians.

Who founded ScribeConnect?

ScribeConnect was founded by Erich Rempel, CEO of ScribeConnect, and Dr. Dan Doolittle, MD. With over 40 years of collective experience in medicine and operations management, our executives are established professionals in scribe program implementation, scribe education and innovation in medical services.

Where are you located?

Our corporate office is located in Idyllwild, California, with a Southern California Regional Office in Rancho Cucamonga. ScribeConnect currently provides scribe services to clients nationwide.

What medical specialties do you provide services to?

ScribeConnect provides services to most medical specialties and clinical settings. Explore the clinical settings we serve.

What differentiates ScribeConnect scribe services from other services?

That’s easy. The quality of our signature training program means our scribes are the best in the industry. Our proven track record of excellent customer service, including day-to-day on-site supervision of your scribe program by your own assigned Site Manager to ensure smooth implementation and maintenance of the highest quality program.

 

We deliver on our values: Efficiency, Accuracy, Satisfaction.

What is the implementation process and timeline for my Full Service Scribe Program?

Our Director of Implementations will walk you through every step of designing the best scribe program to meet your specific needs. Implementation generally occurs over 3 months, during which time we will recruit, train and certify your scribes. Upon completion of implementation, you will be assigned a designated Site Manager who will manage your program and scribe staff on a day-to-day basis locally at your location. We do the work – after all, that’s the whole idea.

Are the scribes our employees or yours?

As part of our full-service package, scribes are employees of ScribeConnect. We recruit, hire and train your scribes. We handle payroll, scheduling, adherence to state and federal labor laws, and liability insurance requirements.

How are scribes supervised?

Your scribes are supervised day-to-day by a Site Manager assigned by ScribeConnect to make sure your program is running smoothly and satisfactorily. Your Site Manager will check in with you frequently for any feedback and requests, and they will work with your HR department to handle all administrative needs and requirements for your scribe program.

How do you ensure satisfaction with our program once it is implemented?

Your Site Manager will request routine physician evaluations and feedback, especially in the period of implementation. Our scribe program and scribes are highly responsive to individual physician preferences and the unique needs of your clinic or practice.

Do you provide training if we want to run our own scribe program?

Yes, our certified trainers can come to your location and fully train your scribes as part of our Scribe Training Course.

How long is the Scribe Training Course?

3 days, with additional training and/or refresher courses upon request.

What does the training course include?

The Physician’s Chart: Medical, Legal and Financial aspects of documentation; Chart Elements: HPI, PFSH, ROS, Physical Exam, MDM, etc.; Professional Coding; Meaningful Use (MU) Criteria; Scribe-specific HIPAA training; Medico-Legal Aspects of Documentation; Facilitating Physician Workflow: Retrieving test results, patient histories, and other information; CMS Documentation Requirements; Other Quality Measures (upon request).

Will our employees receive a certification or any documentation that they have taken this course?

Yes. All participants who pass the course with an 85% or better receive a Certificate of Course Completion. For those participants who do not pass with at least an 85%, they will receive a Certificate of Course Participation.

How quickly can we set up a scribe training course?

We typically need about 60 days to schedule your STC once a contract is signed. Our instructors’ schedules are created 2 months in advance. In some cases, we may be able to schedule a course in less than 60 days.

How do we get started?

Contact our sales team for a review of your site needs and a customized proposal.

FOR PROVIDERS

What is a scribe?

A scribe is your personal “executive assistant.” Your scribe is a specially trained, pre-healthcare professional student or post-grad that works alongside you as you see patients in order to complete your documentation needs. Scribes are there to assist you with any clerical or non-clinical duties so that patient care delivery can remain your #1 focus.

Why use a scribe?

Use of scribes is rapidly becoming the new industry standard for improved quality of care, more satisfying patient-doctor interactions for both the provider and the patient, more accurate and detailed documentation, improved billing coding, workplace efficiencies, lower risk of malpractice, and increased revenue.

With improved quality of documentation, you can expect to experience:

  •     Less time spent after your shift completing patient records;
  •     Increase in fulfillment of quality measures with more detailed documentation;
  •     Improvement in the patient’s experience from receiving more one-to-one attention;
  •     Increase in productivity and ability to see more patients per day;
  •     Improvement in number of down-coded charts through more detailed documentation;
  •     Increase your availability to office and nursing staff;
  •     Better documentation for medico-legal purposes;
  •     Less time spent navigating a complex and frustrating EHR system;
  •     More time to focus on patient care;
  •     More time outside the office to enjoy the fruits of all your hard work.
What is the difference between a medical scribe and medical transcriptionist?

In general terms, transcription is a passive, stationary, one-way process, while scribe documentation is an active two-way process wherein your scribe interacts with you and acts as your right-hand in real time.

How can we justify the cost of using scribes?

The cost of scribe programs is usually more than covered by the increase in revenue which is achievable with a scribe program in place. Studies and client histories have shown measurable and dramatic impacts on revenue from implementing use of scribes:

  •     Productivity found to increase by 10-15% with more efficient patient visits and increased patients seen per hour.
  •     Reduction in physician time performing clerical work by up to 35% or greater.
  •     Reduction in deficient charts by as much as 40%.
  •     Increase in patient satisfaction and retention by over 20%.
  •     Revenue/ROI: Studies have shown increases to revenue as much as 10-14 times the invested cost of a scribe program.
What can scribes help do?

Scribes can help you with any clerical or non-clinical needs. This includes full documentation of your patient encounters, with all documentation to be reviewed and authenticated by the provider. They also help with managing your workflow, tracking and notifying you of test results, retrieving past medical records, and managing calls.

Can scribes help with patient care?

No, scribes are unlicensed and some activities are outside of the permissible scope of duties for a scribe. Scribes are prohibited from assisting with clinical procedures, interacting directly with patients, or providing medical advice or interpretation.

Can scribes enter orders?

No, unfortunately due to their unlicensed status, they are not permitted to enter orders, including verbal orders.

Are scribes interns?

No, scribes are not interns. They are paid employees there to assist you in your clerical duties.

How do scribes get paid?

Scribes are hourly employees paid ScribeConnect as part of your Full Service package. We handle all scheduling, payroll, overtime, and work-related issues for your scribe. That way they can focus on helping you.

Will I get my own full-time, personal scribe?

Most scribes will be scheduled part-time. The best scribe candidates are individuals seeking to pursue a future career in healthcare. Pre-healthcare professional students are passionate for scribing and show dedication to improving your working environment, positively influencing the quality of patient care, and gaining valuable healthcare experience. Many do this while also pursuing their studies. For this reason, scribes typically each work several shifts per week to ensure maximum efficiency and full coverage for your clinical team.

Are your scribes certified?

Yes, we certify our scribes through our proprietary curriculum and comprehensive training program. Our scribes meet all industry requirements such as HIPAA patient confidentiality requirements, Joint Commission (TJC) guidelines, CMS requirements, and strict adherence to scribe duties and guidelines.

What are the qualifications to become a scribe?

ScribeConnect targets candidates who are at least sophomores in college with some exposure or experience in the healthcare field and a clear interest in pursuing a career in healthcare. They have a high level of computer literacy with a minimum 60 WPM typing speed and high degree of accuracy, work well in groups, demonstrate a positive and energetic attitude, and work well in a large, stressful, fast-paced environment.

What is the training process for scribes?

Our comprehensive training program includes 65-80 hours of classroom instruction, EHR and clinical training. We evaluate scribes throughout training via daily assessments, quizzes, and written exams. Trainees must pass all tests with a score of 85% or higher in order to move forward to clinical training. We continually monitor performance through routine chart audits, physician evaluation and supervisor feedback.

How can your scribe program help with compliance issues?

Fulfillment of CMS, TJC and hospital requirements; adherence to HIPAA guidelines; awareness of regulatory changes and training updates; reduction in errors and omissions to documentation.

Can you help with EHR implementation and ICD-10 compliance?

Certainly. Our scribes are ICD-10 trained. We can help train your staff and also provide specialized EHR implementation services for your site. Tell us about your needs.

Can I still qualify under Meaningful Use if I use a medical scribe?

Yes, scribes can actually help you meet Meaningful Use requirements.

How do you comply with HIPAA?

We comply with every hospital or practice’s HIPAA policy.

How do I verify what my scribe is documenting?

Providers are required to review and verify a scribe’s documentation. In accordance with CMS and TJC guidelines (where applicable), all documentation must indicate who performed the service and who recorded the service. To achieve this, the documentation will include an attestation phrase, such as the following:

Scribe Statement: “Scribed for (Dr. X) by (Name of Scribe),Scribe,” with the date and time of entry.

Provider Statement: “The documentation recorded by the scribe accurately reflects the service I personally performed and the decisions made by me,” with the signature, date and time.

With which EHRs do you work?

We work with all EHRs.

Do medical scribes code and bill the chart?

No, they do not. However, they can apply frequent codes that a practice uses based on the practice dictation to help ensure accuracy and efficiency in billing.

FOR SCRIBES

Are you accepting applications?

Yes, we are always accepting applications for current and upcoming positions. You will find a list of locations and instructions to apply on our Employment Opportunities page.

Why work for ScribeConnect?

Not to brag, but we’re the coolest. We provide industry-leading training, a positive work environment, flexible scheduling, great employee incentives, and opportunities for advancement.

What are the qualifications to become a scribe?

ScribeConnect targets candidates who are at least sophomores in college with some exposure or experience in the healthcare field and a clear interest in pursuing a career in healthcare. They have a high level of computer literacy with a minimum 60 WPM typing speed and high degree of accuracy, work well in groups, demonstrate a positive and energetic attitude, and work well in a large, stressful, fast-paced environment.

What is the training process for scribes?

Our comprehensive training program includes 65-80 hours of classroom instruction, EHR and clinical training. We evaluate scribes throughout training via daily assessments, quizzes, and written exams. Trainees must pass all tests with a score of 85% or higher in order to move forward to clinical training. We continually monitor performance through routine chart audits, physician evaluation and supervisor feedback.

How will I get paid?

Once you are hired, you will be paid as a scribe from the first hour you start training.

How often will I work?

Most scribes can expect to work 2-4 shifts per week. Shifts are typically 8-12 hours but may vary by location.

Will I have to work full-time?

Probably not. The best candidates are individuals seeking to pursue a future career in healthcare. They are passionate about gaining valuable healthcare experience and maintaining the highest standards of service and patient care, while often juggling the responsibilities of being a student. For this reason, scribes are typically part-time employees, each working several shifts per week as part of a clinical team.

What kind of long-term availability is required if I become a scribe?

We request all scribes be available to work in their position for a minimum 1-year, with a minimum of 2-years available for scribes working 2 or less shifts per week.  (wording?)  You will get the most out of your experience by working at least 1-2 years as a scribe.

What special benefits do you provide for scribes?

ScribeConnect provides our scribes with performance incentives, wellness incentives, eligibility to apply for leadership and training positions, and opportunities to advance with the company and build your career in healthcare with ScribeConnect. Read more on our Benefits page.

Do you provide scribes with healthcare coverage?

Since most of our scribes are part-time, not at this time.

Will being a scribe help my chances of being accepted to medical school?

We can’t guarantee anything, but industry studies (and our own scribes’ experiences) have shown a higher medical school acceptance rate for applicants with scribe experience. As a scribe, you also have the opportunity to develop your medical knowledge base, craft your individual style by observing and learning from different doctors, identify what medical specialty interests you, and familiarize yourself with standards for medical coding and documentation.

Can I continue my health care career at ScribeConnect?

Absolutely! We are growing and always looking for site managers, trainers, project leaders and future executives.

How and when can I expect to hear back from a recruiter?

Your application will be forwarded to the appropriate Hiring Manager. If you are a good fit for an open position, a hiring manager will contact you by phone and email. Please make sure that all portions of your application are complete in order to receive consideration.

How long do you keep my application on file?

We keep applications on file indefinitely as new sites are frequently opening up and/or new shifts are becoming available at various locations.

I applied a while ago and some of my information has changed. How can I update my application?

You will need to complete the application process again with the most current information.