Sasha Mozelewski worked with us at ScribeConnect for over 4 years, starting as a medical scribe in 2013 and working her way up to lead our Illinois scribe teams as Regional Manager for Southern Illinois. Sasha is well-known within the company and with our clients for the full heart and commitment she brings to her work and leading her team. We had a chance to interview Sasha about what she’s up to now, her most valuable lessons as a medical scribe and manager, and powerful lessons she’s learned about working in medicine.
SC: What have you been up to since leaving ScribeConnect? Where are you studying/working?
S: I have been maintaining a similar role since leaving ScribeConnect. I transitioned into our primary physician group here, Integritas, and oversee a small group of scribes. We have recently implemented our services into an East St. Louis hospital which has kept us all quite busy. I was also recently accepted to SIU School of Medicine located here in Southern/Central Illinois. I’ll be transitioning out of Integritas in May and have three trips out of the country planned.
SC: What are the most valuable lessons you learned as a scribe?
S: Be humble. Learn to adapt. Listen. Don’t be afraid to ask questions or ask a physician to repeat. You want to help them, not hurt them. Accuracy is greater than Efficiency, if they cannot be equal.
SC: What are the most valuable lessons you learned as a manager?
S: Be honest with others, even if it means criticizing them. To be honest is to be kind. Explain your expectations to others. Ask yourself daily what you expect of you and what others expect of you; meet those expectations. Take care of yourself. You can’t take care of others if you aren’t at your best. There are times to work crazy hours, run on little to no sleep, and truly push yourself. But there are also times to rest, relax, and rejuvenate.
SC: Can you share a fun memory, a favorite group activity or project you did with your scribe team?
S: We have so many together. Once a year we raised money for St. Jude’s Children’s Hospital. We also donated items about once a year to a children’s congenital heart disease program locally. Several times we had get-togethers where we had cooking contests and played games. But my most favorite memory was the Tough Mudder we completed last fall. One physician, one scribe, and myself participated. Another scribe came along to cheer and take photos. We climbed, jumped, crawled, and dug through mud for five miles. We had to rely on each other to finish the course. Just yesterday we went back through the pictures and videos, laughing to tears at some of the memories. I highly recommend it. You will certainly get comfortable with each other after spending time lifting, pulling, pushing, climbing over one another.
SC: Why are you passionate about healthcare?
S: We all will face hardships in life. Some we can choose, some we cannot. Someone once told me your career is one hardship you can choose. I can choose to be miserable in medicine or miserable in law, accounting, teaching, etc…but I’m going to be remarkably more happy with medicine, regardless of the hardship, because it’s what I’m passionate about. I genuinely love seeing patients. The thought of going without ever seeing a patient, either in the office or hospital, again is almost unbearable for me. There isn’t a single other career path I would want to take.
SC: What was the hardest but most valuable lesson you have learned in your time working in or studying medicine?
S: I encountered a rape case involving a toddler three years ago. I remember exactly how well the physician handled it. I remember the mother screaming. I remember asking myself if I could remain composed and in control if I ever encountered that scenario as a physician. It stuck with me for years. Eventually I stopped dwelling on it; I grew from it. I became active at the Women’s Center and counseled women on their past traumas of abuse and rape. It was a situation out of my control, and my best move to combat it was/is to help those who have been abused in the past and aim to help prevent those situations from happening again.
SC: Is there any career advice that a doctor or someone else gave you that you put in practice often?
S: Show the CEO the same respect you show the janitor. Be the same person in front of an audience and behind closed doors. Uphold your integrity. I recently witnessed a physician call a patient back to the ER due to a mistake he had made. He made a mistake and put aside his pride to call the patient, inform her of this mistake, and request she return to the hospital to be admitted. He put her safety and well-being over his pride.
SC: What motivates you at times when your schedule or commitments can seem overwhelming?
S: It could always be worse. At the end of the day you have your mind, food, and a place to lie your head at night. Also, a lot of the difficulties you face as a scribe will probably affect you once again in the future, this time as a physician. See each opportunity as a motivation to be better. When the issue arises later in life, you’ll be more prepared and can spend more time focusing on patient care.
SC: You know it’s February, and this is our “Love Issue.” What is one simple way that a scribe could bring more “love” into their work, day to day?
S: Love getting to know our physicians. A lot of people find comfort in food or their favorite drink. I keep in mind the physician’s “favorites” and bring them one in the middle of a rough day or before a shift if I know they’re on a long stretch. I also think listening to and getting to know the physicians shows your respect for them. They’ll remember.
SC: What is the most inspiring book about medicine or healthcare that you have read?
S: I’m currently reading “Better” by Atul Gawande. This book is not exactly inspiring; it actually discusses roadblocks one particular physicians has hit in medicine. He explains issues he would like to help improve but knows that, even if he commits his life to the cause, he most likely will not make a dent in those concerns. I feel this book has helped articulate my thoughts and concerns on current situations in the medical world that seems almost “helpless.” It has really made me consider medicine in a different light, and because of that, I highly recommend it to anyone going into medicine. I recommend any book by Autl Gawande. Others include “On Call” by Emily Transue, “Confessions of a Surgeon” by Paul Ruggieri, and “Intern” by Sandeep Jauhar.
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